Warranty Policy
At NYC Luxury, we stand behind the quality and craftsmanship of our jewelry. We are committed to ensuring customer satisfaction and offer this warranty policy to provide peace of mind with every purchase.
Coverage & Duration
We offer a lifetime Limited Warranty from the original purchase date, covering manufacturing defects in material and workmanship. This warranty applies only to the original purchaser and requires proof of purchase.
What is Covered?
- Defects in materials or workmanship
- Loose or missing melee stones (diamonds or gemstones under 0.02ct) due to manufacturing defects
- Broken prongs or setting issues arising from manufacturing defects
What is Not Covered?
- Normal wear and tear, including scratches, dents, or discoloration
- Damage caused by improper handling, negligence, accidents, or unauthorized modifications
- Loss or theft of the jewelry
- Damage resulting from exposure to harsh chemicals, extreme temperatures, or water (for non-waterproof jewelry)
- Resizing or repairs performed by any entity other than NYC Luxury or an authorized service provider
How to Make a Warranty Claim
- Contact our customer service team at Customs@nycluxuy.com with your proof of purchase.
- Provide clear images and a description of the issue.
- If required, ship the item to our designated service center (shipping fees may apply, and we recommend insured shipping).
- Once inspected, we will determine if the issue falls under warranty coverage. If covered, we will repair or replace the item at no cost.
Repair Services Outside Warranty
For damages or issues not covered by this warranty, we offer repair services at a reasonable cost. Please contact us for a quote and assessment.
Limitations & Liability
This warranty is non-transferable and applies only to the original purchaser. NYC Luxury shall not be liable for any indirect, incidental, or consequential damages arising from the use of our jewelry. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental damages, so the above limitations may not apply to you.
Keep Your Jewelry in Perfect Condition
We recommend regular maintenance and professional inspections to keep your jewelry in optimal condition.
For the best care practices, please refer to our Jewelry Care Guide on our website.